Fort Worth Heating and Air Conditioning Services - Fort Worth, Texas

Amber Lucas

I've been using this company for over a year now and I love the service. The employees are great and have always been on time, even in crazy traffic. They always provide me with a quote before they get started and have never gone over budget. I would recommend them to anyone who needs HVAC duct cleaning!

WuHu Takeoff

I was having trouble with our furnace, and this company came to the rescue. They came out the same day and fixed it in no time. I appreciated that they gave me a written estimate before starting work so there were no surprises. I would recommend this company for any furnace repair!

Pool S

Five Star gets an A+. The service is always prompt, professional, and thorough. Our service tech always goes out of his way to keep me informed of the status of the pool and any necessary actions. The office staff sends timely reminders about filter cleanings and so on. Prices are very reasonable, and the service folks go the extra mile to figure out any problems and come up with a cost-effective solution. I'm very pleased with Five Star and recommend them highly to pool owners in the service area!

Thanks,
C.C. Burke

Cristy Silkin

Lol, the most incompetent company I have ever dealt with. We had a heater issue so we contacted the home warranty company to fix it. In turn they sent up to Five Star Group.
The tech came out when no one was home and performed the service. The heater still was not working after the service. He told us to call the gas company or the plumber to check other things. We called the gas company they came out and said that everything was fine but still put the biggest residential gas meter they could. The heater was still not working. So, we called the pool people back at 10 in the morning, they said they would check the tech's schedule and call us back. By 5 in the evening we still did not get a call back from them. By the way, getting a hold of them is a challenge too. Most of the time you will get the answering machine and if you leave a voice message don't expect a call back. Anyways, we called the tech's cell phone and he said that he would absolutely not come out because there is absolutely nothing he can do. He said contact the gas company, plumbers, pray or use voodoo magic but it is out of his hands.
So, we went back and called his main office to say that we are pretty disappointed that we have paid them for the service but the heater is still not working and instead of coming out with the gas inflow meter to measure the amount of gas coming into the heater directly they are sending us on some wild goose chase. So, they said they will contact the same guy Jason again to see if he would be so kind to come out again and test the heater again. When I asked, when they would call us back because they weren't the most punctual people in the world. They said that they need to check the tech's schedule. I said is in it in your office (i.e. in front of you) she said. "Yes, but I have million other things to do besides this"
Dear reader, don't you think that an upset customer who has already paid for the service but the issue is still not resolved should be this company's priority?
Not to mention, that you should not tell anyone that you have million other things to do besides dealing with you.
So, my next step is to call my home warranty company to see if they can assign a different pool service company to deal with our issue.
But I guess I am out of $350 that we payed to these guys.

Lucas Matheo

The men is the best! Very professional and thorough with his services. Ensured the parts were ordered in a timely manner so I could beat the heat inside a cold house. Definitely recommend them and will continue using.

Harley Jordan

I had my heating system fixed by this company today and I am 100% satisfied with the service. They were fast, efficient, and did a great job! The pricing was affordable.