SERVPRO of North Vista/San Marcos - San Marcos, California

Katherine Dillon

We recently hired SERVEPRO to handle the remediation of damages to our home caused by a leak under the house and to renovate the damage. Art Chanthanthalangsy and the entire SERVE PRO team were remarkable: they were prompt and professional in all aspects of both projects and finished the remediation and renovation weeks ahead of the projected finish date. Their tradespeople were always on time, pleasant and professional and the craftsmanship is top-notch and much appreciated. We would use them again and would certainly recommend them to anyone needing such services. Thanks, guys for a job well done. Kay

Jon Haines

We had an upstairs sink overflow at our house. We called SERVPRO that night to schedule water damage mitigation for the following morning. We were linked up to one of the local branches which was the North Vista/San Marcos branch. SERVPRO has a customer service company culture, and it made a stressful process a lot easier. They also always called to let me know when they were on their way and when they were done for the day. This review will detail how the timeline of the project and how impressed we were with them.

(Friday - Day 1 of SERVPRO coming onsite) Luis our project manager arrived on time and began his initial damage assesment that morning. He was able to communicate everything directly with our homeowners insurance. He provided us an honest assesment and timeline of what would need to be done to dry-out the house. He also scheduled various other services for us to make the process simpler. He found a vendor to pack up our TV and electronics to keep them safe since they were in the work area. He also was able to have our garage packed up and taken to storage to protect our stuff and create room for the crew to work. An electrician came by to help make sure that the drying equipment would not trip any of the homes circuit breakers. By the end of the first day, a crew had come by to set up dehumidifiers and fans.

(Saturday and Sunday - Day 2 and 3) The fans and dehumidifiers ran all weekend. A member of the team named Mike came by once per day to check on the equipment and take moisture readings. He was very helpful answered my questions, and always called to give us a timeline of when he would come by the house for the day.

(Monday - Day 4) After the fans and dehumidifers had run all weekend, it was time for parts of the interior of the home to be opened up. That morning Hugo and Federico arrived onsite to start their work. Hugo was excellent at answering my questions, and walking me through exactly how they were going to do things. Hugo and Federico were extremley respectful to our house and our belongings the whole time they were onsite.

On this particular day, we also starting coordinating with Patti and Mike regarding the packing up and storage of the contents of our garage.

(Tuesday - Day 5) Hugo and Federico continued their work to carefully move our belongings out of the work area. They also started to put up plastic sheeting to contain any debris or dust that might come from the work area. Some of our flooring and baseboards came out on this day to dry out the subflooring and drywall. Hugo was extremely thoughtful towards our 2 year old daughter and made sure that if he moved any of her toy boxes, that they would be somewhere she could find and access.

(Wednesay Day 6) This was the day that sections of drywall were removed to air out the studs and beams of our house. Hugo and Federico continued to do a fantastic job at keeping me updated as to what they were doing and why they were doing it. They kept everything clean, they were vacuuming constantly and doing everything they could to keep any dust from leaving the containment area.

The crew from SERVPRO also came by that morning to packout the garage, they took an extremely detailed inventory of everything packed up and pictures as to where everything goes when it gets put back.

(Thursday - Day 7) Felipe joined Federico on this day, and continued through the next day. The two of them continued to take moisture readings and sanitize the studs and beams of the house. Felipe was also extremely helpful and knowledagble about the process.

(Friday Day 8) On this day they had determined everything was dry. Felipe and Federico carefully took down the containments. They also took the time to make the house safe for our 2 year old to occupy again. They covered the areas that were worked on with tape, plastic and cardboard. They made the house livable until repairs are approved by insurance.

(Saturday Day 9) Sean came onsite and removed the last of the equipment and verified the job was finished. We signed paperwork, and we were complete.

David Zivkovich

Our AC leaked into our newly remodeled kitchen and our insurance company connected us with ServPro for water mitigation. We are so thankful to have them at the beginning of the long road of restoration. Fernando assessed the damage and created a mitigation plan. He has been in constant contact about the progress of our project. He is so friendly and has helped to calm our nerves during a very stressful time. We were worried about having our cabinets removed and Fernando assured us that we would be in good hands. He sent his “best guy,” Hugo. I have to agree. Hugo’s attention to detail is unparalleled. His work, with Jennsell and Joshua, removing cabinets and carefully boxing/labeling the contents was meticulous. The equipment was expertly placed and every detail was attended to.

The service we’ve received from Fernando and Hugo has been truly exceptional. They seem personally invested in providing top notch service. You can tell that they are treating us the way that they would want to be treated! Dealing with a situation like this is difficult, but their kindness, professionalism, and unwavering attention to detail has made it so much more pleasant. Thank you!!!

Jackie Mcwhorter

I was very anxious about the whole situation with the water leak and then having to have people come in to fix it and the drying process and everything and let me tell you the people that came in and you made my anxiety go away. You made everything so easy. I just had a recent death in the family and recent knee injury and was not doing well altogether, so I think every person that came into my Home It was a part of the process of getting back into shape. I would definitely recommend Servepro to any of my family members or friends

Donald Holtorf

Coleen Holtorf used Servpro and thought they did an excellent job. Starting with Fernado, then Josh, and clean up Sean were so good at what they do. They came immediately, did their job and left everything spotless. I appreciate everything they did to help up during a very stressful time. Thank you

Barry OMalley

Just experienced the quality performance of the SERVPRO Team of San Marcos. Had a water leak inside an interior wall and then the fun began. My insurance company, USAA, recommended SERVPRO. Without boring with excruciating details, let me just say I was thrilled by the way they handled their portion of what will be a long process. The communication among their team, me and my adjuster was outstanding. They were professional and considerate of my home and belongings, especially those that had to be moved to the garage. Special thanks go to the SERVPRO team leader, Luis. Highly professional and organized. I could not recommend them more enthusiastically!

Molly Alghussain

Amazing responsiveness, professionalism, and quality work. After a leaky pipe left us with water damage in the ceiling and walls, Servpro did a great job with restoration. They made it easy to work with our home insurance and gave recommendations for a plumber and contractor to fix the pipe and replace the wall/ceiling. The techs were always very respectful and courteous.

Yusuf Abdul-Rashad

SERVPRO Customer Service is Outstanding. They have the best water damage, clean up, and restoration services. Their attention to the customer needs is great. Consumate professionals.

I would be remiss if I didn't mention a few employees who went above and beyond in the areas of customer service and attention to details: Individuals deserving special recognition are Fernando Torales, Production Manager, Brittany Renaldo, Reconstruction Project Manager, Dereyk Callahan, Reconstruction Estimator, Tile setters and Marcos who is an all around Outstanding Technician.